Order Protection
At GameGearPrime, we want your order to arrive safely and correctly. Our Order Protection helps cover situations where your order is lost during delivery or incorrectly fulfilled.
Lost Orders
If your package is confirmed to be lost during transit, please contact us at contact@gamegearprime.com with your order number and tracking information.
We will review the shipment status with the carrier and work with you on an appropriate solution. Depending on the circumstances, a replacement or refund may be provided.
Incorrect Orders
If you receive the wrong product or your order was incorrectly packed, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the product received
- Photos of the packaging and shipping label, when applicable
After reviewing the information, we will work with you to resolve the issue. Depending on the circumstances, this may include sending the correct product or providing another appropriate solution.
What You Should Do
If there is an issue with your delivery, please contact us at contact@gamegearprime.com as soon as possible.
Please keep the original product, packaging, and shipping materials until the issue has been resolved, as they may be needed for verification.
Order Protection does not replace our Refund & Returns Policy or apply to all return situations. For general returns, please see our Refund & Returns Policy.